Privacy Policy

This Privacy Policy describes how Nexus Commerce, Inc. ("Nexus Commerce," “we," “us," or “our") collects, uses, discloses, and protects information when you visit our websites (including nexuscommerce.co and related subdomains), use our applications, subscribe to our services, or otherwise interact with us (collectively, the “Services").

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Who we are

Nexus Commerce provides an autonomous commerce agency service. We connect to your store and business tools, analyze your data, identify opportunities to grow revenue, generate strategic recommendations, and execute production-ready commerce work on your behalf with human review before delivery.

Contact

• Company: Nexus Commerce, Inc.

• Email: contact@nexuscommerce.co

• Website: https://nexuscommerce.co

2. Information we collect

2.1 Information you provide directly

• Account and profile information: name, email address, company name, billing information, and other details you provide when creating an account, requesting services, subscribing, or contacting us.

• Communications: messages, project requests, support inquiries, feedback, and other communications you send to us.

• Payment information: billing details processed by our payment providers. Nexus Commerce does not store full payment card numbers on its servers.

2.2 Information from connected platforms and tools

When you authorize integrations, we may access information from third-party platforms you choose to connect, including:

• Ecommerce platforms and storefronts

• Product catalogs, orders, collections, customers, and theme assets

• Analytics and marketing platforms

• Email and lifecycle marketing tools

• Project management and collaboration software

• Advertising platforms

• Other business systems you explicitly authorize

The information we access depends on the permissions you grant and the integrations you enable.

2.3 Information collected automatically

When you use the Services, we may automatically collect:

• Device and usage information: IP address, browser type, operating system, device identifiers, pages visited, referring URLs, timestamps, and interaction data.

• Log and diagnostic information: performance metrics, error reports, and security logs.

• Cookies and similar technologies: as described in our Cookie Policy.

2.4 AI and automated processing

Nexus Commerce uses artificial intelligence and automated systems to analyze connected business data, identify opportunities, generate recommendations, scope work, and produce deliverables. Human operators review work where appropriate before implementation or delivery.

3. How we use information

We use information to:

• Provide, operate, maintain, and improve the Services

• Connect with authorized third-party integrations

• Analyze store and business performance

• Identify growth opportunities

• Generate recommendations, reports, and deliverables

• Execute approved work on your behalf

• Process subscriptions and billing

• Provide customer support

• Respond to inquiries and project requests

• Detect, investigate, and prevent fraud, abuse, and security incidents

• Comply with legal obligations

• Improve our AI systems, workflows, and services using aggregated or de-identified information where appropriate

We do not sell your personal information.

4. Legal bases for processing (EEA/UK users)

Where applicable, we process personal information under one or more of the following legal bases:

• Performance of a contract

• Legitimate business interests

• Your consent

• Compliance with legal obligations

5. How we share information

5.1 Service providers

We may share information with trusted service providers that help us operate the Services, including providers for:

• Cloud infrastructure

• Authentication

• Payment processing

• OAuth and integrations

• Analytics

• Security monitoring

• Artificial intelligence infrastructure

• Customer communications

These providers may only use your information to provide services on our behalf.

5.2 Connected platforms

When you authorize an integration, Nexus Commerce may read from or write to connected platforms as necessary to provide the Services.

5.3 Business transfers

If Nexus Commerce, Inc. is involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction.

5.4 Legal requirements

We may disclose information where required by law, legal process, or governmental request, or when necessary to protect our rights, users, property, or the integrity of our Services.

6. Data retention

We retain information only as long as reasonably necessary to:

• Provide the Services

• Maintain account history

• Meet legal, accounting, and regulatory obligations

• Resolve disputes

• Enforce our agreements

You may request deletion of your information, subject to applicable law and legitimate business requirements.

7. Security

We implement administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, disclosure, or alteration.

No method of transmitting or storing information over the internet is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and any integrations you authorize.

8. Your rights and choices

Depending on your location, you may have rights to:

• Access your personal information

• Correct inaccurate information

• Delete certain information

• Restrict or object to processing

• Receive a portable copy of certain information

• Withdraw consent where applicable

• Opt out of marketing communications

To exercise these rights, contact contact@nexuscommerce.co. We may request verification of your identity before fulfilling your request.

California Residents

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including rights to know, delete, and correct certain personal information. Nexus Commerce does not sell personal information.

EEA and UK Residents

You may also have the right to file a complaint with your local data protection authority.

9. International data transfers

If you access the Services outside the United States, your information may be processed in the United States or other countries where Nexus Commerce or its service providers operate. Where required, we implement appropriate safeguards for international transfers.

10. Children’s privacy

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can remove it.

11. Third-party services

The Services may contain links to third-party websites or integrate with third-party platforms. Nexus Commerce is not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing information.

12. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised “Last updated" date. Material changes may also be communicated through email or within the Services where appropriate.

13. Contact us

If you have any questions about this Privacy Policy or our privacy practices, please contact:

Nexus Commerce, Inc.

Email: contact@nexuscommerce.co

Website: https://nexuscommerce.co