Privacy Policy

This Privacy Policy describes how Nexus Commerce, Inc. (“Nexus,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our website, create an account, use a Nexus workspace, connect third-party services, submit projects, or otherwise interact with Nexus.

1. Information We Collect

We may collect the following categories of information.

1.1 Information You Provide

This may include:

• name

• email address

• company information

• account information

• billing information

• communications with Nexus

• project requests

• comments and feedback

• uploaded files

• links

• brand information

• product information

• other content you choose to provide

1.2 Workspace and Project Information

When you use Nexus, we may process information related to:

• projects

• tasks

• project instructions

• workspace membership

• attachments

• deliverables

• comments

• project history

• connected tools

• business context

• rules and preferences

• prior work

• project activity

1.3 Information From Connected Services

If you connect a third-party service, Nexus may receive information made available through that connection.

Depending on the service and permissions granted, this may include information from ecommerce platforms, websites, APIs, cloud services, productivity tools, design tools, communication tools, analytics platforms, code repositories, or other business systems.

We access connected information only as authorized through the relevant connection and subject to the permissions available to Nexus.

1.4 Usage and Technical Information

We may automatically collect information such as:

• IP address

• browser type

• device information

• operating system

• pages visited

• feature usage

• timestamps

• session information

• logs

• error information

• performance information

• referring pages or campaigns

1.5 Payment Information

Payments may be processed by third-party payment providers.

Nexus may receive transaction information such as payment status, amount, billing contact details, invoice information, and customer identifiers.

Nexus does not necessarily receive or store full payment-card information.

2. How We Use Information

We may use information to:

• provide and operate Nexus

• create and manage accounts

• provision workspaces

• scope and execute projects

• route tasks to appropriate tools, agents, or experts

• generate project plans and deliverables

• build and maintain business context for your workspace

• support collaboration

• provide customer support

• process payments

• communicate about projects and services

• improve product functionality

• monitor reliability and performance

• detect misuse or security issues

• understand product usage

• comply with legal obligations

• protect Nexus, our users, and third parties

3. AI and Automated Processing

Nexus uses artificial intelligence and automated systems to provide certain features and services.

Information you provide or connect may be processed by AI systems for purposes such as:

• understanding project requests

• retrieving relevant context

• generating project strategies

• creating tasks

• producing content or designs

• writing or reviewing code

• analyzing information

• evaluating deliverables

• coordinating work

• generating recommendations

Nexus may use third-party AI providers where necessary to provide these features.

We seek to provide those systems only with information reasonably necessary for the relevant task and subject to applicable contractual, technical, and privacy safeguards.

4. Human Experts and Service Providers

Some projects may involve Nexus personnel, contractors, independent experts, or third-party providers.

We may share information with those parties when reasonably necessary for them to perform an assigned task or provide a service on our behalf.

These parties may be subject to contractual or platform-based obligations governing their use of information.

5. How We Share Information

We may share information with service providers, connected third-party services, experts and contractors, for legal and safety purposes, and in connection with business transactions such as a merger, acquisition, financing, restructuring, or sale of assets.

We do not sell personal information to advertisers for money.

6. Data Retention

We retain information for as long as reasonably necessary to provide Nexus, maintain accounts and workspaces, complete projects, meet legal or contractual obligations, resolve disputes, maintain security, and enforce agreements.

Retention periods may vary depending on the type of information and how it is used.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on where you live, you may have rights regarding your personal information, such as the right to access, correct, delete, obtain a copy of, object to, or restrict certain processing.

You may also manage certain account and workspace information directly through Nexus.

To submit a privacy request, contact:

privacy@nexuscommerce.co

We may need to verify your identity before completing certain requests.

9. Cookies and Similar Technologies

Nexus uses cookies and similar technologies for functionality, security, preferences, analytics, and other purposes described in our Cookie Policy.

Please review the Cookie Policy for additional information.

10. Third-Party Links and Services

Nexus may contain links to or integrations with services we do not control.

Their privacy practices are governed by their own policies, and Nexus is not responsible for those practices.

11. Children’s Privacy

Nexus is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to Nexus, contact us so we can review and address the issue.

12. International Users

Nexus may process information in countries other than the country where you live.

Where required, we use appropriate safeguards for international data transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy as our services or legal obligations change.

When we make material changes, we will update the “Last Updated” date and provide additional notice where required.

14. Contact Us

Questions or requests related to privacy can be sent to:

privacy@nexuscommerce.co