These terms explain how you can use Nexus, what we each are responsible for, and how work moves from our agents to your store. Please read them before you connect a store.
1. Agreement
These Terms of Service (the “Terms”) are a contract between you and Nexus Commerce, Inc., a Delaware corporation (“Nexus”, “we”, “us”). They govern your use of nexuscommerce.co, the Nexus app at app.nexuscommerce.co, the Nexus MCP and API, and any work we prepare for you (together, the “Service”).
By creating an account, connecting a store or otherwise using the Service you agree to these Terms and to our Privacy policy. The Service is for business use. You must be at least 18 and, if you sign up for a company, you confirm you have authority to bind it. If you have signed a separate order form or agreement with us, it controls where it conflicts with these Terms.
2. The Service
Nexus is an autonomous commerce agency for Shopify brands. The Service analyzes your connected store and brand context, detects opportunities, scopes projects, and prepares finished work such as copy, emails, images, ads, theme sections, pages and app updates. Work arrives on your project board for your approval. Where a project is built in your own AI tool, Nexus provides a scoped plan and build packet and connects to your tool through the Nexus MCP.
Detecting opportunities and scoping projects do not use credits. Building a deliverable does. We may add, change or retire features, and we will give notice of changes that materially reduce what a paid plan includes.
3. Accounts and security
Provide accurate information and keep it current. You are responsible for activity under your account, for the people you invite, and for keeping credentials and MCP tokens secret. Tell us promptly at hello@nexuscommerce.co if you suspect unauthorized access. You may not share an account across people or brands beyond what your plan allows.
4. Plans, credits and payment
Plans. Paid plans are billed monthly in advance, from $29 to $999 a month, plus Enterprise tiers. Yearly billing, where offered, charges for 10 months and covers 12. Current plans and what they include are listed on our pricing page.
Credits. Each plan includes monthly credits. Every deliverable has a credit price shown before you approve it. Plan credits renew on your billing date and do not roll over.
Extra usage. If you choose to keep shipping after your plan credits run out, extra usage is billed monthly at $15 per 100 credits. You set a monthly limit on extra usage and can change it at any time. We will not charge for credits you did not use.
Failed work. Builds that fail on our side are not charged.
Changes and cancellation. Upgrades take effect immediately with prorated credits. Downgrades and cancellations take effect at the end of the billing period. You can cancel from billing settings at any time.
Payment. Payments are processed by Stripe. You authorize us to charge your payment method for fees as they come due. Fees exclude taxes, which we will add where required. If a payment fails we may suspend paid features until it is resolved.
Refunds. Fees are non-refundable except where the law requires or where we state otherwise in writing.
Price changes. We may change prices for future billing periods with at least 30 days’ notice.
5. Approvals and your responsibility
Nexus prepares work. You decide what ships. We do not send customer-facing messages, publish to your store or change your advertising accounts without your approval, and every approved change should be reviewed by you first. You are responsible for the work you approve and publish, including that its claims are accurate and permitted (for example product, health, pricing and endorsement claims), that it complies with applicable law and platform policies, and that you have the rights to any materials you supply.
AI output can contain mistakes, may resemble other content, and may not be eligible for copyright protection. We make no promise that any particular deliverable will increase traffic, conversion or revenue.
6. Connected accounts and third-party services
You authorize Nexus to access the Shopify store and other tools you connect, within the permissions you grant, and to take the actions you approve. You are responsible for your agreements with those platforms and for having the right to connect them. Third-party services are not under our control, may change or fail, and are governed by their own terms. You can disconnect a tool at any time, which stops further access.
7. Your content and the deliverables
Your content. You keep all rights in the data, brand assets, files and instructions you provide and in information from your connected tools (“Your Content”). You grant us a limited license to host, process and use Your Content solely to operate and secure the Service and to produce work for you. We do not use Your Content to train general-purpose AI models.
Deliverables. Subject to payment of the applicable fees and to these Terms, you own the deliverables we prepare for you from Your Content, and may use them for your business. Deliverables may include third-party components, fonts, stock or generated imagery or open-source code that carry their own licenses, which we will identify where we know of them.
Our materials. We own the Service, our software, agents, workflows, templates, section libraries, documentation and know-how, and aggregated or de-identified insights that do not identify you or your customers. These Terms do not transfer any of that to you. You may not copy our templates or libraries out of your own use of the deliverables.
Feedback. If you give us suggestions, we may use them without restriction or payment.
8. Acceptable use
You agree not to:
use the Service to break the law, infringe others’ rights, or publish deceptive, misleading or unsafe claims;
upload or connect data you have no right to use, or use customer data in ways that breach privacy law or your own privacy policy;
probe, scan or test the Service for vulnerabilities, bypass limits or access controls, or interfere with other users;
reverse engineer, scrape, resell or sublicense the Service, or use it to build a competing product;
send spam or use the Service to send messages to people who have not agreed to receive them;
use the MCP or API beyond published rate limits, or share tokens with people outside your workspace;
introduce malware, or use the Service to generate content that is unlawful, hateful, sexually explicit involving minors, or that promotes violence.
We may suspend access to part or all of the Service if you breach this section or put the Service or others at risk.
9. Confidentiality
Each of us may receive non-public information from the other. The receiving party will use it only to perform or use the Service, protect it with reasonable care, and not disclose it except to people and providers who need it and are bound to protect it, or as the law requires. This does not cover information that is public, was already known, or is independently developed.
10. Privacy and data processing
Our Privacy policy explains how we handle information. For personal information about your customers, we act as your processor or service provider and process it only on your instructions. If you need a data processing agreement, email hello@nexuscommerce.co.
11. Term, suspension and termination
These Terms apply from when you first use the Service until your account ends. You may stop using the Service and cancel at any time. We may suspend or terminate your account if you breach these Terms, do not pay, or use the Service in a way that creates legal or security risk, and we will give notice where we reasonably can.
When an account ends, access stops and we delete your account and store data within 30 days as described in the Privacy policy. Export anything you want to keep before you cancel. Sections that by their nature should survive (including ownership, fees owed, disclaimers, limits of liability, indemnity and governing law) will survive.
12. Disclaimers
The Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service or any output will be uninterrupted, error-free, secure or produce particular results. Features in beta are provided without any commitment.
13. Limitation of liability
To the fullest extent the law allows, Nexus and its officers, employees and providers will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from or related to the Service, even if advised of the possibility.
Our total liability for all claims relating to the Service will not exceed the greater of the fees you paid us in the 12 months before the event giving rise to the claim and $100. Nothing in these Terms limits liability that cannot be limited by law, such as for fraud or willful misconduct.
14. Indemnity
You will defend and indemnify Nexus against third-party claims, and the resulting losses and reasonable costs, arising from Your Content, from work you approve and publish, from your breach of these Terms or applicable law, or from your use of connected platforms. We will tell you promptly of any claim and give you reasonable help at your cost, and you may not settle a claim that admits fault on our behalf without our consent.
15. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law rules. Before filing a claim, each of us will try in good faith to resolve the dispute informally by writing to the other for at least 30 days. Any claim that is not resolved will be brought exclusively in the state or federal courts located in Delaware, and each of us consents to that jurisdiction. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
16. Using the Website
The content on nexuscommerce.co, including text, graphics, logos and screens, belongs to Nexus or its licensors. Sample brands and data on the Website are illustrative. You may view and share the Website for lawful purposes, but not copy it for commercial use, frame it, or imply an endorsement. Links to third-party sites are provided for convenience.
17. General
Changes. We may update these Terms. We will change the date above and, for material changes, tell account holders at least 30 days before they apply. Continuing to use the Service after that means you accept them.
Entire agreement. These Terms, the Privacy policy and any order form are the whole agreement and replace earlier discussions on the same subject.
Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.
Severability and waiver. If a provision is unenforceable, the rest stays in effect. Not enforcing a provision is not a waiver.
Force majeure. Neither of us is liable for delay caused by events beyond reasonable control, including outages of third-party platforms and infrastructure.
Notices. We may notify you by email or in the app. Notices to us go to hello@nexuscommerce.co.
18. Contact
Nexus Commerce, Inc. 1721 Broadway, #201, Oakland, CA 94612, United States Email: hello@nexuscommerce.co
